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FAQs

1. I’d like to be added to your mailing list – do you have a newsletter?

Yes, please sign up here to be added to our mailing list.

2. How do I organise for styles that I want to purchase to be customised with my company logo or brand image?

Please see Logo Branding for more information and please fill out the enquiry form so that we can quote for embroidery or printed logos. We require a minimum of 20 for this service.

3. Can I amend my order after I have placed it?

Once we have confirmed your order, it cannot be amended. Please contact info@urbanbar.com.au for options.

4. Can I cancel my order after I have placed it?

Once we have confirmed your order, it cannot be cancelled. Please check our Returns Policy for refund options.

5. Can I return for an exchange instead of a refund?

Yes - if you would like the same style, only a different colour or size please send us an email on info@urbanbar.com.au with the order number and the required size and colour. If you would like a different style, then you will need to return the unwanted item and we will refund you the amount. You will need to place a new order for the required item.

6. Is there a minimum order?

Not for most products available at this online store. Exclusions being the DIY Grey APRON which requires a minimum of 10 as well as any logo branded or customised styles which require a minimum of 20. Off shore order minimums can vary, but minimums are usually much higher for these orders.

7. How can I pay for my order.

We accept Pay Pal, VISA and MASTERCARD. We take your security seriously, therefore your details are safe with us.

8. Do you offer any discounts for valued customers?

Our prices are direct to customer wholesale prices. However, we do offer free delivery on orders over $500 in Australia as well as packages for orders 50+

9. If I want to use your style service to help with my uniform selection, how do I get in touch?

Please send an email to stylelab@urbanbar.com.au with your details and someone from our friendly design team will get back to you within 2 business days.

10. How can I track my order?

You will receive a confirmation email from us that will let you know when to expect your goods. You will also receive an email letting you know that your order has been dispatched. If you don't receive goods by the date we have advised you, please get in touch with us on (03) 5277 0301 or email us info@urbanbar.com.au.

11. Do you ship internationally?

Yes, please check out our International Customers page for details. Prices will be quoted in AUD.

12. What are your Delivery Fees?

Delivery fees are based on weight and destination. Please check our Delivery Guide for an estimation of cost. Orders over $500 are free anywhere in Australia (online purchases only).

13. How much does it cost to ship Internationally?

For sample under 2KG we offer a flat rate of $40.00. For orders over 2KG, please see our shipping rates. For orders valued over $1,000 please check with your local customs agent for additional duty and tax charges at your destination. If you live outside of the listed countries, please contact info@urbanbar.com.au to discuss options.

14. How do I go about ordering samples?

Any Urbanbar Design samples can be ordered online, and if they're not to your liking, you may return them for a full refund after 14 days. If you're ordering custom samples that have been arranged with us offline, you'll be invoiced prior to dispatch for payment. Unfortunately we do not offer free samples.

15. I live outside Australia and wish to return an order.

If you would like to return your sample order, you can do so 14 days after receipt of your goods. Please send an email to info@urbanbar.com.au with the details prior to sending. We cannot refund the post charge.

16. Do you have a catalogue?

No, we have most styles available online.

17. I'm interested in a custom design collaboration, how do I go about this?
Please see our Custom Design Page for details. Minimums and set up fees may apply.
18. I'd like some more information regarding uniform care, do you have any advice that I can pass onto my team?
Please see our Uniform Care Page for suggestions on how to ensure your purchase lasts as long as possible

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