We’re available to take your calls from 8.30 - 5.30 pm Monday - Friday excluding Victorian public holidays. Please do feel free to email email@example.com 24/7. We will get back to your missed call and emails asap. Outside of the office we work flexibly and remotely. If you receive an email from us outside your business hours, we don’t expect a reply until you’re back in.
No, at this stage we don’t have a bricks and mortar store. However, if you’re local to Geelong, please call 03 5277 0301 to arrange an appointment to drop into our warehouse. Or, if you’re local to Melbourne, please contact 0402236714 to arrange a time to drop into the Design Studio showroom.
You can find our company values and social responsibility statement here
Yes, please sign up here to be added to our mailing list.
Please see Logo Branding for more information and please fill out the enquiry form so that we can quote for embroidery or printed logos. We require a minimum of 20 for this service.
Once we have confirmed your order, it cannot be amended. Please contact firstname.lastname@example.org for options.
Once we have confirmed your order, it cannot be cancelled. Please check our Returns Policy for refund options.
Yes - if you would like the same style, only a different colour or size please send us an email on email@example.com with the order number and the required size and colour. If you would like a different style, then you will need to return the unwanted item and we will refund you the amount. You will need to place a new order for the required item.
Not for most products available at this online store. Exclusions being the DIY Grey APRON which requires a minimum of 10 as well as any logo branded or customised styles which require a minimum of 20. Off shore order minimums can vary, but minimums are usually much higher for these orders.
We accept Pay Pal, VISA and MASTERCARD. We take your security seriously, therefore your details are safe with us.
Our prices are direct to customer wholesale prices. However, we do offer free delivery on orders over $500 in Australia as well as packages for orders 50+
Please send an email to firstname.lastname@example.org@urbanbar.com.au with your details and someone from our friendly design team will get back to you within 2 business days.
You will receive a confirmation email from us that will let you know when to expect your goods. You will also receive an email letting you know that your order has been dispatched. If you don't receive goods by the date we have advised you, please get in touch with us on (03) 5277 0301 or email us email@example.com.
Yes, please check out our International Customers page for details. Prices will be quoted in AUD.
Delivery fees are based on weight and destination. Please check our Delivery Guide for an estimation of cost. Orders over $500 are free anywhere in Australia (online purchases only).
For sample under 2KG we offer a flat rate of $40.00. For orders over 2KG, please see our shipping rates. For orders valued over $1,000 please check with your local customs agent for additional duty and tax charges at your destination. If you live outside of the listed countries, please contact firstname.lastname@example.org to discuss options.
Any Urbanbar Design samples can be ordered online, and if they're not to your liking, you may return them for a full refund after 14 days. If you're ordering custom samples that have been arranged with us offline, you'll be invoiced prior to dispatch for payment. Unfortunately we do not offer free samples.
If you would like to return your sample order, you can do so 14 days after receipt of your goods. Please send an email to email@example.com with the details prior to sending. We cannot refund the post charge.
No, we have most styles available online.