Terms and Conditions

This website is operated by Urbanbar Design Pty Ltd.

Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to Urbanbar Design.

Before purchasing through our website, please ensure you understand the Terms and Conditions.

Any new features or products that are added to this current store are also subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page.

Information privacy

As part of the buying and selling process, we collect some of your personal information such as your name, address and email address when you make a purchase from our store.

We will not pass on this information to anyone else unless we are required to do so by law, or if you violate our Terms and Conditions.

We will only send you emails about our store, new products and other updates with your consent. This is obtained when you ‘opt-in’ to receive email marketing. You can change your mind any time by emailing us at info@urbanbardesign.com.au

When you click on links from our store, you may be directed away from our website. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


If you choose a direct payment gateway to complete your purchase, your transaction data is only stored for the amount of time it takes to complete your purchase. After that is complete, your purchase transaction information is deleted.

Third party providers used by us will only collect, use and disclose your information for as long as it takes to perform the services they provide to us.

Payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. We recommend you read their privacy policies to understand how these providers will handle your personal information.


Our website uses a secure server and the latest 128-bit SSL (secure sockets layer) encryption technology, which is the current industry standard. So, you can be assured your financial information is safe.

Products and services

We have made every effort to display as accurately as possible the colours and images of our products that appear on our online store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right to limit the sales of our products to any person or geographic region. 

Prices subject to change.

Returns and exchanges

We want you to be happy with your purchase and therefore have a 14 day return policy – even if you have changed your mind! If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. At times throughout the year, Urbanbar Design may extend the 14 day period to allow for holiday closure periods such as Christmas.

Sale items cannot be returned for a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will also need your original receipt, which is your online purchase order confirmation.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed and a credit will automatically be applied to your original method of payment within seven days. If your returning merchandise totals $1,000 or more and you are requesting a Tax Adjustment Note, your name, address and ABN (if applicable) will be required.

If you receive an item that is defective, damaged, or not what you ordered, we will exchange it within seven days of receiving the item.  Please send us an email at info@urbandesign.com.au and let us know the problem.

For all returns and exchanges, please post the item to
1/156 Victoria St
North Geelong
3215 Vic

Account information

When you purchase from Urbanbar Design, you agree to provide us with current, complete and accurate purchase and account information. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


We will endeavour to keep you informed as changes occur to our website and to our products. However, we reserve the right to modify or discontinue the website or products without notice. Prices for our products are subject to change without notice.

We are not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of products or the website.

Occasionally there may be information on our website that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website, or on any related website, is inaccurate at any time without prior notice (including after you have submitted your order).

Disclaimer of warranties and limitation of liability

We do not guarantee that your use of our website will be uninterrupted, timely, secure or error-free.

You agree that from time to time we may remove the website for upgrades or maintenance, or products, for indefinite periods of time, or cancel the website without notice to you.

You agree that your use of, or inability to use, the website is at your sole risk. The website and all products delivered to you are provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Urbanbar Design, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind. This includes lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from your use of our website or any products procured using the website, or for any other claim related in any way to your use of the website or any product.

Intellectual property

By using our website, you agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our products without written permission by us.

Changes to this privacy policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.


If we believe you fail, or we suspect that you have failed, to comply with any of these Terms and Conditions, we may terminate the agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination.

Consumer guarantees

If you believe an item is faulty, you may have rights to a remedy under the Australian Consumer Law. These rights are not impacted by the change of mind policy or limited by a defined timeframe. However the Australian Consumer Law does recognise that the relevant time period may vary by product depending on the nature of the goods, the price paid and any representations made about the goods.

Where you believe an item is faulty, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If there is a major failure with the item, you may choose a refund, exchange or repair. If the failure is minor, we will repair or replace the item  within a reasonable time.

Where an item is damaged through misuse or abnormal use, Urbanbar Design cannot provide a refund, exchange or repair, whether the fault is identified by Urbanbar Design, the manufacturer or their service agent.

Urbanbar Design will require satisfactory proof of purchase before providing a remedy under the Australian Consumer Law.


If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information email us at info@urbanbardesign.com.au or mail to 1/156 Victoria St, North Geelong, 3215, Victoria, Australia. Ph : 03 5277 0301